Terms and conditions

Last updated: May 22, 2018

1.- Ownership

This site is owned and operated by the Spanish agricultural processing company Illa Verda S.A.T. Num Ba-38, with registered office at C/Serral Barber, S/n, CP 07519, Maria de la Salut, Illes Balears, Spain.

Illla Verda S.A.T. Num Ba-38.

NIF: V57098030

Email: cancompany@cancompany.es

2.- Acceptance

This online store (hereinafter the Service) is available to any user, for your own consumption and subject to the following terms and conditions: these Terms of Use and Contracting, our Privacy Policy and Cookie Policy. When you use the Service, you accept our terms and conditions and thereby agree not to use the Service for illegal purposes. On the other hand, we inform you that for legal reasons we archive the electronic documents in which purchases are formalized. You will be able to access these documents at any time by requesting them at: cancompany@cancompany.es

3.- Description of the Service

Through the Service, Can Company allows the purchase of food products such as sausages. The language in which the contract between Can Company and the buyer will be perfected will be Spanish. The purchase process in the online store will be as follows:

  • After making the selection of the desired product, it will be included in the shopping cart.
  • Once the selection is complete, you will proceed to fill in the billing address, the delivery system and the payment method.
  • After the selection is complete, you will proceed to fill in the billing address, the delivery system and the payment method.
  • In the last phase, a summary of the purchased items, payment method, delivery method, the possibility of applying a discount coupon, the acceptance of the terms and conditions of the Service and the button to confirm the purchase will be presented.
  • The formalization document will be sent to the customer.
  • The document of formalization of the purchase will be stored in your profile for consultation. In any case, you will always be able to request it to cancompany@cancompany.es
  • During the purchase process you will be able to modify the number of units, change the delivery and billing addresses, the payment method and the delivery system. To do this you must go back on the corresponding button or click on the "Edit" option when possible and before the final acceptance of the purchase.
  • Once the sale is completed, it will be confirmed by sending an email, within a maximum period of 24 hours, to the address you have indicated. It will indicate the product purchased, the amount, applicable taxes, shipping costs, payment method, place and time of delivery and the terms and conditions applicable.

4.- External links

You may be directed from the Service to other websites through links. However, Can Company does not control those sites or their content, which are in fact subject to their own terms and conditions. Therefore, Can Company is not responsible for the quality, truthfulness or accuracy of those sites.

5.- Age

With respect to your use of the Service, you represent that you are of legal age and that you have the legal capacity to be bound by this agreement and to use the Service in accordance with its terms and conditions, which you fully understand and acknowledge. You represent that all information you provide to access the Service, before and during use of the Service, is true, complete and accurate.

6.- Intellectual and industrial property

6.1 Own Content

The content and information of the Service (among other data, text, sound, video, image or computer code), as well as the infrastructure used to provide such content and information, is the property of Can Company or has the corresponding authorizations for its use. In addition, modification, reproduction, duplication, copying, distribution, sale, resale and other forms of exploitation for commercial or equivalent purposes of the Service are prohibited. For any other use of the content of the Service you need our prior written consent.

6.2 User Content

As a user you may contribute to the Service in a variety of ways, such as sending emails, writing reviews, making comments or submitting suggestions ("Content"). We may use such Content in a variety of ways, such as displaying it on the website, reformatting it, translating it into other languages, editing it for clarity, correcting grammatical errors, creating derivative works from it, promoting it, and distributing it. Therefore, the Content remains your property but by submitting it you grant Can Company a worldwide, non-exclusive, royalty-free, non-transferable, transferable and sub-licensable license to use that Content. On the other hand, Can Company provides feedback areas. As a user, you are solely responsible for your use of these areas and use them at your own risk. Can Company will not edit or monitor user messages posted or distributed on the web site nor assume any responsibility or liability for such messages. In any event, Can Company reserves the right to remove messages and user content if it is of an unlawful nature. Can Company reserves the right to remove messages and user content if it is of an unlawful nature.

7.- Product delivery and availability

We deliver in the territories indicated in the purchase process, and according to the selected mode of delivery. In any case, the delivery date at your home may change depending on the availability of the chosen product, the warehouse of origin, the shipping area or specific circumstances of each order. It can also change due to extraordinary incidents in the carrier and difficulties in the delivery of the goods. In any case, remember that deliveries are made every day of the week except Saturdays, Sundays and holidays. Moreover, deliveries are made during office hours. On the other hand, if the purchased product is not available, you will be notified so that you can decide between the purchase of a different product or the refund of the amounts paid within a maximum period of 30 days.

8.- Price and taxes

The prices of the products offered in Can Company are indicated in euros (€), being recorded on the price of the products the Value Added Tax (VAT) in force at the time of purchase. In any case, the operation could be exempt or not subject to VAT depending on your country of residence or the condition in which you act. Therefore, in some cases the final price of the order may be altered from the one shown. Purchases made by subjects exempt from paying VAT will indicate this by sending by email your VAT number to cancompany@cancompany.es, not being recorded purchases with this tax.

9.- Shipping costs

To the prices indicated for each product is added a fixed amount for shipping costs, indicated in each case during the purchase process. Shipments will be made in the Balearic Islands and Iberian Peninsula, except the Canary Islands and Ceuta and Melilla.

10.- Payment method

The online payment of the products purchased may be made:

  • By credit and debit card VISA, Mastercard, Discover
  • .
  • Through Paypal

In this sense, Can Company informs credit and debit card holders that transactions in the online store are made on a secure payment gateway, using SSL technology to ensure the security of data transmission.

11.- Right of withdrawal, returns and refunds

11.1.- Right of withdrawal

Given the type of product sold in our online store, food that can deteriorate quickly or require refrigerated storage, the right of withdrawal shall not apply in accordance with Article 103, letter d) of Royal Legislative Decree 1/2007 of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws.

11.2.- Returns

If once received the product it arrives damaged or in poor condition, Can Company allows you to exchange it for a new one or request a refund within fourteen (14) calendar days from the date of receipt. In this case, you must send us the defective product. Once the existence of the defect or the mistake in the shipment has been verified, we will proceed to the exchange or refund. In this case, Can Company will assume the shipping costs incurred by the return, as long as the product is in its original packaging and has not been consumed in whole or in part. For any of these cases, please contact us at cancompany@cancompany.es

11.3.- Refunds

You may cancel your order at any time and at no cost provided that you communicate it before the order has been made available to the carrier for shipment. If before the cancellation the amount of the ordered product has already been charged, the deadline for reimbursement will be up to 14 calendar days after Can Company has been informed of the decision to cancel the order.

12.- Validity of the offers

The products offered in the Service, and the prices of these, will be available for purchase while they are in the catalog of products displayed through this website. In any case, Can Company reserves the right to make changes in the Service it deems appropriate, and may update products and services depending on the market. Can Company reserves the right to change prices without notice. Please note that despite the updates that are made to the prices of the Service, they may contain errors. We will promptly correct all errors that appear, but they will not be binding on the Service.

13.- Security

As stated above, the entire buying and selling procedure, as well as the transmission of your personal data and payment systems, is carried out on a secure page and in encrypted form through the SSL protocol. We guarantee the security of the Service in accordance with the present technological knowledge. However, Can Company cannot guarantee the total future security of the Service. In any case, we undertake to remedy and implement appropriate corrective measures to correct a possible security breach as soon as possible. You agree to notify Can Company, immediately and through the email cancompany@cancompany.es, any situation that could lead to the impersonation of a user.

14.- Modifications and invalidity

We may update the terms and conditions of the Service in the future, as well as features and functions of the Service itself. We will inform you about changes in terms and conditions by posting a notice in a prominent place on our website and/or by email. If any provision of these terms and conditions is declared, in whole or in part, invalid or unenforceable, it will only affect that provision or that part of it that is invalid or unenforceable. The terms and conditions shall survive in all other respects, and such provision, or the part thereof which is affected, shall be deemed not to have been made.

15.- Claims and actions arising from the contract

To the extent possible, this Service is governed by Spanish law. In order to simplify the resolution of civil claims and reduce costs, we do not exclude the possibility of submitting to an Arbitration of Equity of the Court of Arbitration of the Chambers of Commerce and Industry. In this sense, and according to the applicable regulations, Can Company informs of the existence of a European platform for online dispute resolution that facilitates the extrajudicial resolution of such disputes for contracts concluded also online between consumers and Internet service providers. This platform can be accessed through the following website: http://ec.europa.eu/odr

16.- Customer service

For any clarification, incident or complaint, you can contact us by means of:

Customer service.

  • E-mail cancompany@cancompany.es
  • Postal address: C/Serral Barber, S/n, CP 07519, Maria de la Salut, Illes Balears, Spain.

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